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How can I make a return?

If for any reason you change your mind about one (or more) of the products ordered on this site, you are entitled to make the return no later than 14 days from the date of receipt of the order.

In order to proceed with a return, send us an email to You will be contacted by one of our staff who will take care of the practice.

We can offer an exchange / refund only if the returned item is intact and unused. We cannot offer an exchange / refund if the item has been damaged, used and / or washed. In case of exchange, please indicate the size / color you wish to receive.


1) Send us an email and wait for the reply from our operator

2) Prepare the package by inserting the packaged product, inside the original packaging. Close the package and make sure it is properly sealed.

3) Choose the way you prefer to send us the package. We will give you confirmation of receipt.

4) Remember to keep the shipping receipt until you receive the email confirming the refund from us.

The refund or exchange will be made within 7 days from the date we received your return request. All refunds will be made in the same form as the original payment. In some cases it may take up to 7 business days from the date we issued the refund for the credit to be visible on your statement, depending on the bank or credit card issuer . 

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© Falca Srl., Via degli imprenditori, 71 -37067 - Valeggio sul Mincio Verona (Italy) Tel. +39 0457950255 - Clewoo is a brand of Falca Srl
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